All returns must be pre-approved before returning. Requests to return items are to be sent via email to firstname.lastname@example.org and must be made within 30 days of the purchase date. Purchase date is the date that the order is shipped. Stock items in new condition will be refunded in full upon receipt and inspection. Special order items will be subject to a minimum 25% re-stocking fee. Special order items will be identified to the customer before their purchase is completed. Return freight charges are the responsibility of the purchaser.
Refunds will be credited to the customer’s credit card upon receipt and inspection. Any issues will be communicated to the customer via the email address on file.
Approved refunds will be processed within 2 business days of approval; however, due to delays by credit card processors that are beyond our control, it may take up to 7 days for credits to be posted to your credit card account.